Terms
Booking policies
Booking
- Send a request on this site or by chat. Reception checks the calendar, confirms and sends a payment code.
- A request holds the residence only after reception confirms and the deposit is received.
Deposit and payment
- A 50% deposit, with the balance due at check-in.
- Pay by QR bank transfer, Visa, Mastercard, or cash at check-in.
- Villa Sanctuary is paid in full on arrival.
Cancellation
- Cancel 7 days or more before check-in: the deposit is refunded.
- Cancel within 7 days of check-in: the deposit is not refunded.
Check-in and check-out
- Dien Bien Phu residences: check-in from 14:00, check-out 11:00.
- Villa Sanctuary: check-in 14:00, check-out 12:00.
Direct booking gifts
- For direct bookings of 2 nights or more at the Dien Bien Phu residences.
- Late check-out until 14:00 depends on whether another guest follows.
Documents at check-in
- Please present identification for the residence registration required by law. Foreign guests present a passport.
Personal information
- The name and contact you send here are used only to handle your booking request. This site does not store card numbers.